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15min chapter
Productivity engineering at Netflix (Ship It! #96)
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Fostering Empathy and Innovation in Engineering Culture
The chapter emphasizes the significance of empathy in engineering culture for encouraging experimentation and knowledge sharing. It discusses the value of humility and setting boundaries to maintain productivity and scalability, with examples like blameless post-mortems. The importance of building a culture of empathy in tech leadership and the challenges of managing customer expectations are also highlighted.
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