3min chapter

Hidden Brain cover image

How to Complain Productively

Hidden Brain

CHAPTER

We Can't Afford to Do Anything

Mike Bear conducted a study on bus drivers in London asking about their workplace complaints. A lot of their complaints focused on how they felt that the supervisors would take the customer's side in when there was a complaint. One driver remarked, we're treated with contempt. We have several managerial staff who can't even drive a car, let alone a bus, try and tell us how to do our job.

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