Conflict Management: Building Rapport and Staying Composed with Daniela De Gregorio
Negotiate Anything
00:00
The Importance of Understanding the Opponent in a Conflict
Christiane Amanpour: We can convince ourselves that the opponent in a conflict is not an enemy. She says it helps us to empathize with them and ask questions about why they are acting this way. Amanpour: It's better going around and say, how do you see the situation? Can we get out of this and put the way instead of you?
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Transcript
