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Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI

VUX World

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Convolutional AI Platform - Conversation Analytics

We talked about conversation analytics is more on the bot learning perspective, not on the business perspective. The second important thing is like we have already started calling it as a module called Customer 360 and Engage. So it's both, you should be looking at business goals of the what the bot should be doing. For example, how many new insurance policies did the bot sell? How many renewal did the bot make? How many queries that the bot has answered? These are again just the top level metrics that you will be able to derive.

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