AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
VUX World
Convolutional AI Platform - Conversation Analytics
We talked about conversation analytics is more on the bot learning perspective, not on the business perspective. The second important thing is like we have already started calling it as a module called Customer 360 and Engage. So it's both, you should be looking at business goals of the what the bot should be doing. For example, how many new insurance policies did the bot sell? How many renewal did the bot make? How many queries that the bot has answered? These are again just the top level metrics that you will be able to derive.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode