The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Measuring every conversation: How CX Score is changing the game

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Embracing Customer Experience Scores: Guidance for Support Leaders

This chapter focuses on the significance of customer experience scores for support leaders, offering practical approaches for their adoption. The speakers advocate for the integration of these metrics into existing processes, highlighting their potential to transform success measurement in support organizations.

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