72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Doing Customer Experience Right with Stacy Sherman
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Is There a Stop to Stunny?
There is a legacy mindset that says we need to bring people to talk about everything. What you need is information to make informed decisions, but that doesn't require a meeting. One of the things we did was eliminate all status update meetings. That would be on average what I found about a 30 to 35% decrease in meeting attendance per week.
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