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220. From Geek to Genius with Ron Johnson and Jeremy Utley (Part 1)
The Greg McKeown Podcast
Navigating Change in Retail Strategy
This chapter explores the challenges faced during a pivotal retail strategy shift towards a digital hub, emphasizing the tension between innovation and existing commitments. Through personal anecdotes, it highlights the importance of openness to change and the evolution of concepts like the Genius Bar that redefine customer service experiences.
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