The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

AI in the designer's toolbox: Shaping the future with ChatGPT

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Is There a New Design Pattern Emerging?

I think over time we'll see more and more new design patterns emerge for how to manage this uncertainty and just better manage expectations on all sides. We're already seeing some patterns emerging such as kind of almost small predefined prompts on how to change tech. Molly, are there others that you've encountered either at the very low interaction design level or at the just high level of how this gets stitched into products? I don't know which direction will go, but I do think about like points where we might have to just add friction back into the system so that we don't get complacency, right?

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