The first four minutes matter so much when you're trying to build relationships. The leader should be willing to go first and also know that it's going to involve a little bit of a risk, he says. And then I would say keep it simple. Relationships come about through biglittle things; they don't have to be like a big, big thing.
What is the motor oil of the organizational machine? This week, the team talks about the importance of relationships and shares some examples of your 'big little things'.
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