The Importance of Empathy in PowerBI

A lot of users don't even know that a standard tool tip exists. And the same thing with drilling up or down. It makes a little sense, but it's still not as intuitive from a user point of view if you never touched it and are an intermediate user. You need like this level of I need to have empathy for my end user, right? I need to how as again, this is a thing of challenges for anyone who's a more skilled or more versed person. We have to continually put ourselves in the mindset of I'm a new user. I've never seen this before. What's important? What do I really care about?"