Episode 149: Using Data to Create a Better Employee Experience

How can organizations use data to enhance the employee experience and drive positive cultural change within their workplace?

On this episode of Practice Disrupted, Dr. Serena Huang, a data analytics executive in Fintech, joins us to discuss how organizations can optimize the employee experience by leveraging data and communication strategies in the workplace. As a data analytics executive, Dr. Huang is passionate about leading change, building high-performance teams, and helping business leaders see data as an asset in large organizations.

First, Dr. Huang defines the employee experience as various aspects of work, from physical environments to manager interactions and digital work capabilities. She emphasizes the importance of measuring employee experience beyond physical space and attendance and suggests surveys and feedback tools to gauge workplace culture and gather recommendations.

Then, we explore the challenges and apprehensions that can arise when introducing survey data to the workplace, including concerns about legal action and the fear of uncovering uncomfortable truths. For architects, we address the common fear about not being able to afford an immediate solution for desires such as taking time off. Dr. Huang shares advice for effectively communicating with architecture leaders who are reluctant to engage in surveys due to these fears, yet recognize their need for growth. She believes leadership needs timely action, collaborative problem-solving, and transparency to drive change.

It comes down to communication. Fundamentally, as humans, we all need to be heard, whether at home, in a relationship, or at work. For employees to feel heard, instead of ignoring the elephant in the room, why don't we ask about it and then come up with some solutions? It may not be the perfect solution, but I think the leadership team should come from a place of genuine care, communicate that back to the employees and say, "We heard you." - Dr. Serena Huang

To wrap up the conversation, Dr. Huang shares her perspective on employees and leaders navigating their career alongside their mental health management. She advocates for leadership therapy and coaching sessions to enhance self-awareness and emotional well-being.

Tune in next week for an episode about women defining AI for architects.

Guest:

Dr. Serena Huang

Dr. Serena Huang is an accomplished thought leader and professional keynote speaker with 150+ speaking engagements covering topics including people analytics, AI, future of work, personal branding, and data storytelling. She regularly guest-lectures at top MBA programs including Kellogg, Wharton, and Haas. Dr. Huang's unique ability to speak to audiences of different cultures and backgrounds, along with her experience in both F100 and startups make her an in-demand speaker. Her 2024 focus is helping organizations realize the full potential of AI through creating a new workforce strategy and improving internal talent mobility.

Prior to founding Data With Serena, Dr. Huang led sizable analytics teams at prominent organizations including PayPal, Kraft Heinz, GE, and Koch Industries. She pioneered the applications of machine learning algorithms to predict absenteeism and turnover and led corporate councils for Ethical AI in these global organizations. Dr. Huang holds a Ph.D. in Economics with specializations in Econometrics and Labor Economics.

📍 Show Links:

Connect with Dr. Huang on LinkedIn

LinkedIn Learning: The Data Analytics of Diversity, Inclusion, and Well-being

LinkedIn Learning: Building a Data-Driven Skills-First Workforce Strategy

LinkedIn Learning: The Data Science of Using People Analytics

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