Balancing Sustainability and Business in Service Design with Sidney Debaque
The Human Centered Design Podcast (Premium)
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Sustainability and Transparency in Business Practices
The chapter explores the integration of customer feedback and sustainability in business strategies, emphasizing the significance of transparency in production processes. Examples from a hotel in Newfoundland and a partnership for clothing production illustrate the theme of hyper transparency in operations. Discussions also touch on the balance between sustainability and business in service design, advocating for a human-scale perspective and collaborative, problem-solving approaches.
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