6min chapter

Young and Profiting (YAP) with Hala Taha  cover image

YAPClassic: Richard Moore on The Laws of Selling | Part 2

Young and Profiting (YAP) with Hala Taha

CHAPTER

The Importance of Emotion in Sales

Lucy Cole explains the difference between a lead and a prospect. She says you're not dealing with creatures of logic, but with creatures of emotion. Your buyers really make decisions based on how they feel about you and your product. The human brain darts with a real kind of animal instinctive and emotional centre that is like the gatekeeper to sales analogy before getting to the logic centre. If you're approaching someone cold, they're subconscious, because it's a subconscious part. This isn't an internal conscious dialogue. They're subconscious part of their brain will receive whatever approach you give them. So if I want to interface with anyone, I have to go through the emotional part of the brain first

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