We make assumptions like, no, everybody's on the same page. So we just assume that everything's fine. Unwillingness as a leadership team to talk about the sort of ideological, practical things lead to relational conflict down below. If there's any level of gap there, it is just extrapolated every layer below where you don't have clarity.
When it comes to organizational clarity, a tiny gap on a leadership team can become a big crack down the line. This week, Pat and the team discuss a few reasons why these gaps appear, and how to best prevent them.