The Most Important Thing to Keep in Mind in Oncall Design

"Our humans, our on callers are our most precious resource," he says. "If people are woken up in the middle of the night, multiple nights, they are not going to be at their best for later times." He suggests a mercy substitution policy if you get paged in the midle of the night on multiple con ive nights. 'You don't want tnt let the team down'