4min chapter

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Inside UnitedHealthcare in the Days After CEO Shooting

Big Take

CHAPTER

Healthcare Industry's Response to Crisis and Public Sentiment

This chapter explores the repercussions of a violent incident involving a CEO on the healthcare industry, highlighting employee frustrations and the urgent need for better public engagement strategies. It also discusses how public outcry can influence operational policy changes, illustrated by a case where a healthcare company's controversial policy was rescinded after criticism.

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