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This Is What It Takes to Win in the World of Freight Brokerage
Odd Lots
The People Element in Building a Successful Freight Brokerage
A winner in this industry is going to have unbelievable technology, unbelievable people, right? It comes down to t people process in technology. People come to us because they want to move their freight from point eigh to point b,. So the people are a big part of that. I spend 70 to 80 % of my time with the executive team talking about our people. We look at technology in three different pillars. You've gotcus interaction. How do we connectind to our customers? How do we make that a more steamless transition? A large enterprise shipper has very different needs in an s m b shiper - so we want to build def different technology. And the second of
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