Fueling the AI machine with the knowledge it needs
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Enhancing Help Center Knowledge for AI Chatbots
The chapter discusses the importance of maintaining up-to-date and quality content in the help center to train AI chatbots effectively. It explores strategies for knowledge management involving the entire company, emphasizing the dual purpose of the help center for customers and internal teams.
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