
318: Journey-Centricity Roadmap
The CX Cast
Introduction
A discussion on Angelina's experience as a customer, the influence of Lloyd's case study on Journey Centricity, the boldness of companies embracing this model, and the relationship between Journey Centricity and customer obsession.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.