#98 - Customer-Centricity in Practice with Ferdinand Goetzen of Reveall
Awkward Silences
00:00
Customer Insights
The confidence score can only be increased if you have customer feedback points or customer data points to validate this particular idea. With smaller companies, the biggest challenges who's in charge of this? Who owns this? Because it is a process that, as important as it is, it does require some time, effort and focus. Ease is super under underscoped and underestimated. And then confidence just kind of comes out of nowhere. Its ii. They jos go like, all y, i'm really confident te personal confidence has already been reflected in the impact. So that the confidence, in my opinion, should come from custober feed bank and custober data, of course.
Transcript
Play full episode
