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Your Brain on Change Management-Google's Travis Hahler on We're Only Human

We're Only Human

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The Importance of Empathy in Change Management

Ben Horowitz: Change management by its own nature is an empathetic endeavor. Without empathy and understanding where people are coming from, what they'll need to get from today to tomorrow is pretty much impossible," he says. "The only way to get there is data in my personal opinion"

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