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Designing conversations - Daniel Stillman on The Product Experience

The Product Experience

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How to Shape a Conversation

Randy Cevallos: What do I believe a conversation is made out of? He says everyone has to decide for themselves. It's like time, energy, people, and the size,. the size of the problem. And whether or not people feel like they want to be there. "I'm just going to look at it as a physics problem," he says. 'We can shape our emotions'

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