256. Doug Parker, former Chairman and CEO of American Airlines, shares leadership lessons
Inside the Strategy Room
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Leadership Lessons in Turbulent Times
This chapter reflects on the challenges faced by America West Airlines' CEO during critical moments, including the aftermath of 9/11 and the subsequent COVID pandemic. It emphasizes a transformative experience that shifted the focus from personal ambition to the well-being of employees, leading to strategic decisions that ensured the airline's survival. The narrative also highlights the importance of effective communication and alignment between management and the board, demonstrating resilience and commitment to both staff and customers in unprecedented crises.
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