Ignoring 10,000 booing fans, collaborating with the replay center, and striving for perfection with Billy Kennedy, an NBA referee. What happens when you get a call wrong? And what's the difference between the trail, slot, and lead officials?

NEW BOOK ALERT!
You may be aware that I’ve written or co-written five business books, including The Power of Moments and Made to Stick. I’ve got a sixth book out now called RESET: How to Change What’s Not Working. It’s a book intended to help you and your team get unstuck, to overcome the gravity of the way things have always worked. Learn more about the book and order it here. You can also listen to it on Audible and at Apple Books.

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• What do people think your job is like and what is it actually like?
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