For a long time, Walmart rightfully was concerned that online would cannibalize in store sales. That is absolutely happens. But they finally needed to have leaders who had the long term view that this is okay in the short term. If we're not providing what the customer wants, where they want it, they will go find it somewhere else.
Mary Long caught up with Jason Del Rey, author of “Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets.”
- How Amazon often beat Walmart’s low-price guarantee. - The incentives that slowed down Walmart’s e-commerce rollout. - Why WalMart was hesitant about creating a loyalty program. - Amazon and Walmart’s push into healthcare.
Companies discussed: AMZN, WMT
Host: Mary Long Guest: Jason Del Rey Producer: Ricky Mulvey Engineers: Dan Boyd, Rick Engdahl
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