In this episode, Benjamin Humphrey, CEO and founder of Dovetail, takes us inside the methods that have propelled his company to become a $970M platform, trusted by industry giants like Google, Shopify, and Notion.
Benjamin unpacks the philosophy behind design-led growth, emphasizing the power of intuitive, user-centric products and how his team prioritizes pushing features to 100% completion.
In today's episode, we cover:
Why Dovetail Was Built – 00:00:10
The Consumerization of Enterprise Software – 00:02:45
Dovetail’s PLG Philosophy: Building for End Users – 00:05:01
Building Teams That Own Problems – 00:14:30
When Founders Should Hire PMs – 00:18:05
What It Means to Be Design-Led and Product-Led – 00:21:10
Balancing Speed and Quality in Product Development – 00:24:20
Planning with Design Vision Workshops – 00:27:00
Scaling Without Outbound Sales – 00:30:40
The PLG Iceberg Explained – 00:34:05
Driving User Activation – 00:37:50
Turning Users Into Advocates – 00:42:15
Pricing and Packaging as a Growth Lever – 00:46:05
Integrating AI Thoughtfully – 00:50:30
Common AI Feature Design Mistakes – 00:55:10
Refining Features for Impact – 00:59:25
Staying Ahead in the AI Space – 01:03:15
Lessons from Features That Didn’t Work – 01:07:10
Collaborating Between PMs and Designers – 01:12:45
Replacing PRDs with Storytelling – 01:17:30
Figma’s Role in Collaboration – 01:21:20
Productivity Systems of a CEO – 01:25:15
Using AI Tools Like ChatGPT – 01:28:40
Lessons from the Jira Growth Team – 01:34:25
The Future of Product Management – 01:40:10
Advice for Aspiring Founders – 01:43:00
Lightning Round: Favorite Tools and Lessons – 01:45:20
Why Product Quality Always Wins – 01:47:15
Brought to you by:
Zeda.io: Discovery platform to turn your Voice of Customer into product insights
Dovetail: The Fastest Way to Understand Your Customer
SectaLabs:
Where to find Benjamin
LinkedIn
Website
To advertise in the podcast, email productgrowthppp at gmail dot com.
We have some great podcasts coming Thibault Louis-Lucas, aMelissa Perri, and Colin Lernell. I’m so excited to share them with all of you.
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