3min chapter

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Chasing the 9s (Changelog Interviews #530)

Changelog Master Feed

CHAPTER

SLOs and Incident Management?

There's like a blurred line here to some degree, right? Can you explain that? Yeah, sure. For us, it's really determining if there is an incident. So there should be an incident declared, right? So it all has to do with the error budget, how much are you burning? In many situations, things happen, but we allow you to, for example, open a ticket in JIRA. It doesn't have to be an incident. We don't want to play in that space. Whereas it's really focused on determining and understanding where based on the progression of SLO, of course, when we should declare that incident,. And that's our input into

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