Susan writes in and asks how do you differentiate between a staff member who has some gaps in their skills or knowledge where those gaps are addressable through coaching and training. In this situation I've seen a tendency to retain at all costs for the sake of organizational stability especially in the context of other departures for different reasons. Even after you've made the initial differentiation how does the greater good argument factor in on how to proceed. Bonnie is funny this question came in from Susan. You and I had a conversation last night is we're making dinner about a friend who's dealing with a similar situation and this just comes up a lot. What do you think? Dave: Yeah when I was reading Susan's

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