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12min chapter
AI-Native vs. AI-Infused Products
AI Knowhow
Enhancing Customer Success with AI
This chapter focuses on the pivotal role of customer success managers in retaining customers within subscription-based models. It covers the essential skills needed for their success, the challenges faced, and the transformative potential of AI in providing proactive support and insights into customer behavior. The discussion also highlights how AI can enhance the effectiveness of CSMs, evolving their roles while improving customer experiences.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode