Welcome to the Better Tech Leadership podcast, where we connect with tech leaders from all over the world to share their know-how on bridging the gap between business and tech. In this episode, host Leszek Knoll, co-founder of software development agency @Brainhubeu, talks with Francisco Trindade, Director Of Engineering at Braze about:

- Tech debt, bug management, and the Toyota production system - a balanced view of both theoretical and practical aspects of software development.

- The complexity of interdepartmental communication, particularly between engineering, sales, and customer support teams, and the importance of acting on customer feedback for product improvement.

- Importance of problem-solving, individual one-on-ones for alignment, and the power of documents for asynchronous decision-making. Subscribe to our channel and hit the notification bell to be the first to know when new #bettertechleadership podcasts are released. Interested in becoming a guest on the Better Tech Leadership Podcast or more tech leadership knowledge? Connect with Leszek and Matt on LinkedIn https://www.linkedin.com/in/leszekknoll/ https://www.linkedin.com/in/mwarcholinski/ Website: https://bettertechleadership.com/ We appreciate your feedback, so please leave your comments, questions, and suggestions in the comment section below.