Unlocking Customer Experience Mindset
The Unofficial Shopify Podcast
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Amazon Ate the World Because Amazon Considers Itsself a Tech Company
Amazon considers itself a tech company that is their view. The result of that is that Amazon ate the world because Amazon thinks of itself as your private series. There's no structured process for listening to your customers, right. When you listen to your customers you get customer supporting queries or like stories from your friends and family. That's not really listening toyour customers. It's like having customers come in and yell at you and letting it wash over you.
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