Smashing up a Lexus with a drainpipe
Smith and Sniff
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Dealing with Automated Customer Service Systems
In this chapter, they discuss the experience of dealing with automated customer service systems and the frustration of not being able to speak with an actual person. They share anecdotes about their encounters with these systems, including a story about a faulty cable and receiving a new remote control instead of an actual solution. They also talk about their television viewing habits, mentioning that they no longer watch traditional linear television and prefer to stream shows on other platforms.
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