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047: The Web is Neither Good or Bad…nor is it Neutral. It’s an Amplifier with Jeremy Keith
User Defenders – UX Design & Personal Growth
The Importance of Metrics
If the measurements you're measuring are simply numbers on a spreadsheet, then there's no incentive in the design process to add in things that would be better for the user. Well-being is a tricky thing to measure and generally not what's being tested against. Designers need to balance profitability with well-being so they don't stress people out too much or make them feel worse over time.
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