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2min chapter
The power of personalization in the age of AI | Mark Abraham
TED Talks Daily
Revolutionizing Customer Experiences Through True Personalization
This chapter delves into the challenges of achieving true personalization in customer experiences, highlighting consumer frustrations with inaccurate online recommendations. It introduces a personalization index designed to help brands leverage AI and technology to better understand individual interactions and improve customer satisfaction.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode