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AI Layers and Ethical Implications in Retail
This chapter discusses the application of layered agents in AI technologies within the retail sector, illustrated by a recent demonstration at Dreamforce. It examines the evolving nature of human-AI interactions, the balance between personality and functionality in bots, and the potential benefits in healthcare for conditions like dementia. The chapter also highlights the risks associated with AI adoption, advocating for ethical considerations and responsible governance to ensure technological advancements benefit both individuals and ecosystems.