The Worst Thing to Do When Challenged Is to Just Say No

The worst thing that we can do when challenging people is to just challenge them. Instead, I always say to say no but, okay? No but. So, hey, instead of this QR code as a solution, I strongly recommend that we change the font size on the card because of whatever previous data, right? "You can't expect product owners or product managers or any stakeholders related to suggest perfect research all the time," she says.