Parents Demand Accountability from Social Media CEOs

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This chapter focuses on a hearing involving social media CEOs, where parents of deceased children express their anger and demand action against the platforms. The discussion also highlights the politicians' attempts to show their toughness on big tech and Mark Zuckerberg's efforts to address the families' concerns.

Was it political progress, or just political theater? The recent Senate hearing with social media CEOs led to astonishing moments — including Mark Zuckerberg’s public apology to families who lost children following social media abuse. Our panel of experts, including Facebook whistleblower Frances Haugen, untangles the explosive hearing, and offers a look ahead, as well. How will this hearing impact protocol within these social media companies? How will it impact legislation? In short: will anything change?

Clarification: Julie says that shortly after the hearing, Meta’s stock price had the biggest increase of any company in the stock market’s history. It was the biggest one-day gain by any company in Wall Street history.

Correction: Frances says it takes Snap three or four minutes to take down exploitative content. In Snap's most recent transparency report, they list six minutes as the median turnaround time to remove exploitative content.

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Your Undivided Attention is produced by the Center for Humane Technology. Follow us on Twitter: @HumaneTech_