Risk of Omission Versus Risk of Commission

Have you ever had a disruption in your routine – moving to a new house, taking a new route to work – and found yourself exhausted every day? 

This is common when our habits are upended (the subconscious can’t use its rules anymore so your conscious is having to do a lot more work!). And while it may feel annoying, this is also a great opportunity to innovate and change your life for the better. 

Today, I’m joined by Adam Hansen, VP of behavioral innovation at Ideas To Go and coauthor of Outsmart Your Instincts who happened to be in the midst of a move, so we talk about how to reframe an annoying disruption in habits to make it work for you. We also discuss the curse of knowledge and how it impacts businesses, risks of omission versus risks of commission, and other fun behavioral goodness sprinkled throughout (including my new favorite term of being an “omnivore of information”). Listen now...

Show Notes:

• [00:07] In today’s episode, I’m excited to introduce you to Adam Hansen, VP of behavioral innovation at Ideas To Go and coauthor of Outsmart Your Instincts.
• [03:18] Adam shares about himself and his background. He always knew that innovation would be part of his career. 
• [05:18] When working on the book, they started looking at all the cognitive biases to figure out which ones were causing most of the mayhem in innovation. 
• [06:16] If you adopt the behavioral innovation approach, you can see three to four times improvement in performance and quality of ideas very early on in innovation. You can get to better ideas faster. 
• [09:01] All of the thousands of small decisions we make every day that have been automated are lost when you move. Each little thing is so minor that we don’t realize what the cumulative effect of all those small decisions is. 
• [10:02] It is important for us to automate everything we can. 
• [12:19] It is impossible for us to place ourselves fully back in the shoes of our first-time clients. Our version of dumbing things down to meet them where they are is still going to be more advanced than where we need to get to. We can work on this by following up with first-time clients and asking what you could have done better. 
• [13:46] There is so much more jargon in your business than you think there is.
• [16:10] Our need for tangibility is much greater than we assume. Most people need help to break down abstraction. The more tangible you can be the better. 
• [18:13] The curse of knowledge is the idea that once you become knowledgeable in a given area, you can't unknow what you know and you can’t fully place yourself back in the shoes of the subject. 
• [23:27] Negativity Bias is the idea from our ancestors of thinking of all novelty as threat and not opportunity. 
• [25:12] Especially in innovation, we need to be as opportunity minded as possible. We need to be aware of threats and take smart action to minimize and mitigate those threats. 
• [27:43] When we are in moments of threat, to still be able to take swift decisive action is fantastic (and sometimes life-saving!) 
• [28:29] The research shows that negativity can appear super profound. Too often we are shooting down ideas and not coming up with alternatives. That is not progress. 
• [30:31] We are predisposed to go toward the negative any time a new idea comes up. 
• [31:38] The more you can value ideas early on for their provocative value rather than for their immediate merits the better. Then you are in a better frame of mind to take on the negatives. 
• [33:54] When you approach challenges to problems in this way, there is real value. The language is brilliant, priming to get people to deal with problems and concerns in a much better way. 
• [35:10] If you are an optimistic person it doesn’t mean that you don’t have a negativity bias and pessimistic people still have optimism bias. 
• [36:44] Go in understanding that there will be some differences and then the task becomes “How do we get the most out of the differences?” The more you can approach differences with curiosity than defensiveness...the better. 
• [37:48] Curiosity is very smart and super adaptive. Be curious even when it is hard to be curious. 
• [39:07] Curiosity kills the cat, satisfaction brought it back. (Did you know there was more to that saying?!)
• [41:49] It is hard to gather data on what you don’t do. 
• [43:42] Every year to 18 months every person should “fire themselves.” If you fire yourself and come into your job as if you had new eyes...what would you do differently? When you start a new job you are looking for all these opportunities of growth and then you become stagnant. 
• [45:07] We need to be more intentional and realize we can choose better because we have all these nonconscious instincts so we can choose otherwise. 
• [46:49] Meaning is created dialogically not monologically. 
• [47:35] Melina shares her closing thoughts. 
• [47:42] One of Melina’s favorite things is this idea of being an “omnivore of information.” It’s such a great way to think about learning and essentially devouring all kinds of topics from various origins.
• [50:07] Melina’s award-winning first book, What Your Customer Wants and Can’t Tell You is available on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia. 

Thanks for listening. Don’t forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. 

Let’s connect:

• Melina@TheBrainyBusiness.com
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Get the Books Mentioned on (or related to) this Episode:

• Outsmart Your Instincts: How The Behavioral Innovation Approach Drives Your Company Forward, by Adam Hansen
• Good Habits, Bad Habits: The Science of Making Positive Changes That Stick, by Wendy Wood
• How To Change, by Katy Milkman

Connect with Adam: 

• Ideas To Go
• Adam on Twitter

Past Episodes & Other Important Links: 

Top recommended next episode: Good Habits, Bad Habits: an Interview with Wendy Wood (episode 127)

Already heard that one? Try these: 

• Availability Bias (episode 15)
• Familiarity Bias (episode 149)  
• Status Quo Bias (episode 142)
• Confirmation Bias (episode 102)
• Framing (episode 16)
• Stressed and Overcommitted? Tips to Tackle Planning Fallacy (episode 114)
• 95% Of Decisions Are Habitual – Which Side Is Your Business On? (episode 21)
• Priming (episode 18)
• How To Change, an Interview with Katy Milkman (episode 151)
• Curse of Knowledge - coming soon!
• Negativity Bias - coming soon!
• Risk of Omission vs. Risk of Commission - coming soon!

Check out Melina’s award-winning book, What Your Customer Wants and Can’t Tell You on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia