Episode 194: Public Defeats and Private Victories Pt. 1
Words & Numbers
00:00
The Importance of Having a Good Experience
"I wanted my son to understand that you've got what you were entitled to," he says. "Unlike Amtrak, where when not enough people ride Amtrak, Amtrak can turn to the federal government and say, well, we need more money because otherwise we'll go bankrupt." He recalls a box of cereal they put in each sleeping car before trainee training: "It would be one of the most disappointing cereals ... especially for corn flakes"
Transcript
Play full episode
