Sally Kohn: The right kind of criticism attached to impersonal data, impersonal analysis followed by the fix makes a difference. When you put the right tool in someone's hand to fix something, most people want to be good at something; they don't wanna be failures. She says Peyton Manning was an absolutely different quarterback under Tony Dungy than he had been before. "I just think that's such a huge differential between a great coach and a poor coach," she says.

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