How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The CX Loyalty Flywheel
When you invest in the customer experience, let's say for example, you streamline your ordering process or you improve how you manage complaints. When their behaviors change and they order more from you, they stay longer. Your company gets healthier as a result through better net revenue retention, through better customer lifetime value. You can hear Megan's episode and lots more on intercom.
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