How to Make Sense of Any Mess

Abby Covert and Andrew Hinton are on a book tour of the UK. They talk about how to make sense of any mess, which also happens to be the name of their new book. Abby: I can't give my mother technical support anymore for her Apple devices so it's tough getting through tech support sessions without really hitting the wall or losing it.Andrew: "Our world is a mess. And your obsessed with messes"