Episode 318 | Generational differences have an impact on every kind of leader. Author and professor of psychology at San Diego State University, Dr. Jean Twenge, explores the various characteristics that define generations, offering research-based insights on how leaders can develop a better understanding of those they lead regardless of their age. Dr. Twenge also advises leaders to have empathy for the younger generation and to provide guidance and mentoring to help them succeed.

• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.