2min chapter

The Josh Bersin Company cover image

The Rise Of The Copilots: Inside Microsoft Announcements To Bring AI To Daily Life

The Josh Bersin Company

CHAPTER

Transforming HR Training Through AI Innovation

This chapter explores the transformation of web interfaces and the influence of artificial intelligence on human resource software. It discusses the shift from traditional training application methods to innovative AI technologies that enhance development efficiency and streamline design processes.

00:00
Speaker 1
asked. That is basically a portal and in my particular case, I've now spent 20 years building websites for various implementations of our research and they've never really worked perfectly. They work okay, but they're not that great and this is a radical new way of solving that problem. So you're going to have lots and lots of opportunities to do that. If you're workday, if you're ADP, if you're a software company that's selling to HR, you're going to have exactly the same opportunity. All of the interfaces and tabs and various UI designs that you've built to make your system easy to use are likely to become unnecessary or at least mostly unnecessary. But there's more. Think about the applications we do in HR for training and let me just take a couple minutes and touch on this. The process of building a training application generally goes as follows. We have a performance consulting process where we diagnose the problem or the educational and informational challenge we're trying to address and maybe it's onboarding, maybe it's sales training, maybe it's compliance training, maybe it's DEI training, maybe it's management development, so forth. We then look at the corpus of information we want to build the training from. That may be documents, documentation, compliance documents, frameworks, models, discussions. We have different people, interviews we had with different people. Then we create an instructional design. Is this going to be a two minute course, a five minute course, a three hour course? Is it going to be blended? Is it going to be online? Is there going to be simulations? Are there going to be drag and drop exercises? Are we going to do testing? Are we going to do certification? Are we going to do credentialing? Are we going to have a capability or competency model behind it? Set it, set it, set it, set it. Then we set it around and build it, which takes time because we have to build content. We have to write content. We have to do graphics. We have to do editing of video and editing of images. Then we put it into a platform, an LMS or something related. Then we test it, then we launch it. It's a big process and most of

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