Gareth and Josh Bryant talk through a hand-crush injury. The incident serves as a case study for exploring deeper causes of workplace events and shifting the focus from blaming individuals to understanding systemic factors. Josh details how the company responded to the event by implementing the “4Ds” (what's dumb, what’s difficult, what’s different, and what’s dangerous) as part of their operational learning. Josh emphasises the importance of learning teams, a method they adopted to foster open communication and understand the context behind worker actions. This approach led to a more positive safety culture and a shift from blame to curiosity. He also stresses the importance of safety not being proprietary and the need for sharing best practices.

Links and downloads

The video that Josh refers to can be found at the end of the YouTube version of this interview here
“Humble Inquiry” by Edgar Schein
“Workplace Fatalities, A Failure to Predict” by Conklin.
“Turn The Ship Around!: A True Story of Turning Followers Into Leaders” by David Marquet

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