"I think the important thing to record to remember is that a request is not a requirement," she says. "If we say yes, we are implying that it's something we want to do ... and if we say no, they're simply going to ask the next person." 'We need to be humble enough to recognize that we are not that special'
Today, Vanessa explains how the super skill of "empowered refusal" can help you say "no" no in a way that is persuasive and does not elicit pushback from others.