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31: The Power of a Positive No by William Ury

Bookworm

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The Golden Rule of Respect

"Treat other people the way you want to be treated," he says. "That makes a lot of sense because if you're going to show respect when you're saying no to that other person, it like, take for example, if someone else is going to tell me no,. This is the way I would want them to do that." 'It's something that is natural in the way that that yes, no, yes formula works'

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