72: Product Managing Internal Tools
How To Succeed In Product Management | Jeffrey Shulman, Red Russak & Soumeya Benghanem
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Employee Experience
Sumaya: We are working on automating the supply chain in our company. That's why we are trying to build a common system for everyone to use and a very good streamlined system. Dimple: I'm actually our product advisor on the digital soldier experience for the US army. And they have over 8,000 tools with 40 sign-on processes. Sumaya: If closing a case used to cost 100 bucks, if you measured by what it took for a teammate to actually manually close that case, and we can do that through a self-service experience through one of our tools at a fraction of that cost,. Dimple: It will really enable the company to scale.
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