13min chapter

Mistaken Identity cover image

Log-In Equals Retention

Mistaken Identity

CHAPTER

Unlocking Business Value Through Customer Identity Management

The chapter explores the significance of customer identity management for product creation, emphasizing the need to understand customer identities to build successful products. It delves into common myths and misconceptions about customer identity, stressing the importance of focusing on identity within applications to enhance conversions and drive retention. Additionally, the discussion covers strategies for product managers to leverage customer identity knowledge effectively in decision-making processes.

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