Relationships 2.0: How To Keep Conflict From Spiraling
Hidden Brain
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How to Communicate Conversational Receptiveness
Lesley Stengel: We're going to try a technique that you call conversational receptiveness. It's the use of words and phrases to demonstrate to your counterpart that you're engaged with their point of view. She says Julia discovered through her research that there are four specific techniques that communicate conversational receptivity. The acronym is H stands for hedging, E stands for emphasizing agreement,. R stands for reframing to the positive.
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